Refund policy

📦 Return and Refund Policy – AmaUno

At AmaUno, we want your experience to always be safe, transparent, and satisfactory. We know how important it is to feel confident with every purchase, which is why we offer a clear and fair return and refund policy for all our customers.

1. Deadline to Request a Return

You can request a return or refund for your order within 15 days of delivery.

After this time, we cannot guarantee exchanges or refunds, with special exceptions.

2. Product Conditions

For your return to be accepted, the product must meet these conditions:

Be in its original condition, unused, and with all its packaging and accessories.

Not show damage caused by misuse, mishandling, or lack of care.

If you receive a damaged, defective, or incorrect product, you must send photographs or videos as proof when requesting a return.

3. Ineligible Products

Custom or personalized items.

Digital products (ebooks, courses, downloads, etc.) once shipped to the customer.

Final Clearance products (if applicable).

4. Return Shipping Costs

If the return is due to our error (incorrect, damaged, or defective product), AmaUno will cover the replacement or refund costs.

If the return is due to the customer's personal decision (e.g., change of mind), return shipping costs are the customer's responsibility.

5. Return Process

Email us at amauno2025@hotmail.com
with the order number, reason for the return, and photographic or video evidence.

Our team will review your request within 24 business hours.

Once approved, you will receive return instructions or refund confirmation.

6. Refunds

The refund will be processed once we receive and review the returned product, or in special cases, after validating the evidence submitted.

The refund will be issued to the same payment method used for the purchase within an estimated 7 to 14 business days.

In certain cases, when the cost of the return exceeds the value of the product, AmaUno may offer a partial refund without the need for a physical return.

7. Peace of Mind Guarantee

Your satisfaction is our priority. If your order arrives in poor condition, incomplete, or does not match what you ordered, we will arrange an immediate replacement or refund, without complicated procedures.